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SHIPPING POLICY

  • Normal processing time is 2-3 business days

  • Shipping charges will be calculated at time of checkout.

  • Standard shipping method is USPS Ground Mail.

  • Expedited shipping method is USPS Priority Mail.

  • Shipping is free for purchases over $500.00.

  • A standard handling fee of US 3.50 is applied

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

  • Customers are responsible for customs and taxes

  • We are not liable for any products damaged or lost during shipping.

RETURN/EXCHANGE POLICY

Returns 

  • Unopened products may be returned or exchanged within 30 days from date of purchase.

  • To be eligible for a return, items must be unused and in their original condition and packaging

  • A 10% restocking fee will be applied

  • To initiate a return, please contact Energy Tools International, LLC for a Return Merchandise Authorization (RMA) and further instructions.

  • Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

Refunds (if applicable) 

  • Once your return is received and inspected, we will send you an email to acknowledge the receipt of your returned items.

  • If approved, a refund will be processed, and a credit will automatically be applied to your original payment method.

 

Sales items (if applicable) 

  • All sale items are final and not eligible for return.

 

Exchanges (if applicable) 

We only replace items that are defective or damaged. If you need to exchange, please send us an email at lorina@energytoolsint.com and return your item to Energy Tools International, LLC, 8147 Blackwell Rd, Central Point OR 97502, United States.

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