SHIPPING POLICY
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Normal processing time is 2-3 business days
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Shipping charges will be calculated at time of checkout.
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Standard shipping method is USPS Ground Mail.
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Expedited shipping method is USPS Priority Mail.
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Shipping is free for purchases over $500.00.
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A standard handling fee of US 3.50 is applied
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You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
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Customers are responsible for customs and taxes
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We are not liable for any products damaged or lost during shipping.
RETURN/EXCHANGE POLICY
Returns
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Unopened products may be returned or exchanged within 30 days from date of purchase.
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To be eligible for a return, items must be unused and in their original condition and packaging
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A 10% restocking fee will be applied
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To initiate a return, please contact Energy Tools International, LLC for a Return Merchandise Authorization (RMA) and further instructions.
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Customers are responsible for return shipping costs. Original shipping costs are non-refundable.
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Refunds (if applicable)
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Once your return is received and inspected, we will send you an email to acknowledge the receipt of your returned items.
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If approved, a refund will be processed, and a credit will automatically be applied to your original payment method.
Sales items (if applicable)
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All sale items are final and not eligible for return.
Exchanges (if applicable)
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We only replace items that are defective or damaged. If you need to exchange, please send us an email at lorina@energytoolsint.com and return your item to Energy Tools International, LLC, 8147 Blackwell Rd, Central Point OR 97502, United States.