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SHIPPING POLICY

  • Normal processing time is 2-3 business days

  • Shipping charges will be calculated at time of checkout.

  • Standard shipping method is USPS Ground Mail.

  • Expedited shipping method is USPS Priority Mail.

  • Shipping is free for purchases over $500.00.

  • A standard handling fee of US 3.50 is applied

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

  • Customers are responsible for customs and taxes

  • We are not liable for any products damaged or lost during shipping.

RETURN/EXCHANGE POLICY

Returns 

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  • Unopened products may be returned or exchanged within 30 days from date of purchase.

  • To be eligible for a return, items must be unused and in their original condition and packaging

  • A 10% restocking fee will be applied

  • To initiate a return, please contact Energy Tools International, LLC for a Return Merchandise Authorization (RMA) and further instructions.

  • Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

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Refunds (if applicable) 

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  • Once your return is received and inspected, we will send you an email to acknowledge the receipt of your returned items.

  • If approved, a refund will be processed, and a credit will automatically be applied to your original payment method.

 

Sales items (if applicable) 

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  • All sale items are final and not eligible for return.

 

Exchanges (if applicable) 

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We only replace items that are defective or damaged. If you need to exchange, please send us an email at lorina@energytoolsint.com and return your item to Energy Tools International, LLC, 8147 Blackwell Rd, Central Point OR 97502, United States.

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